Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
Around nine hundred bicycle shops book their work in here
From single-bench workshops to four-branch operations. The busiest of them take three hundred jobs in a week in April, and the counter still goes home on time.
h/week less admin time
Hours a week your counter gets back in spring, when every rider in the queue would otherwise ring twice.
Days to turn a job around
Days from booked in to ready, median. Wheel builds pull it up; punctures pull it down.
jobs/month completed
The median bicycle shop on Benchtop, counting finished jobs rather than jobs taken in. In April the same shops do half again as many.
Easy ride rush periods
A shop that says “it's hard to say, we'll do it as fast as we can” loses customers to the place down the road that gave them a deadline. Benchtop puts a promised date on every job at intake and shows it to the customer.
The bike that has been ready since Tuesday
Floor space is the constraint between March and June, and finished work is what eats it. Still here is a status of its own with an age on it, so the bikes leaning against the wall since last month are visible rather than familiar.
Eleven bikes waiting on eight parts
In spring most shops are blocked on more parts than they can hold in their head. One list, oldest first, with the distributor and the date they promised — and an email to that distributor the morning it passes.
Everything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so an overloaded Thursday is visible on Monday.
Everything that person has brought in
One record per customer with every job, item and total against it. The second visit is faster than the first.
Turnaround and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected.
Who can see what
Roles decide who takes jobs in, changes prices, sees money and administers the account.
Windows, Mac, iPad, iPhone and Android
A web application, so there is nothing to install. The layout adapts at each width — a tablet at the counter, a desktop in the office, a phone at home.
Webhooks into the till
Six events and one payload shape, so a paid job can close itself in whatever runs your point of sale.
From the frame number to the ready text
Intake, parts, the promised date and the handover. The whole job is in here, not the half of it that fits in a diary.
Built for a service queue
Intake records the frame number, the groupset and the condition it arrived in, so the bike that comes back in November is already on file.
Promised dates that hold
Every job carries a date the rider can see. If it moves it moves in front of them, with the reason, rather than quietly.
Distributor orders in one list
Freehubs, hangers and shifter pods from three distributors, tracked against the jobs they are blocking, chased when the promised date passes.
Seasonal mechanics, day one
Somebody who starts on a Saturday in March reads the board without being taught it, and never sees your margins.
The ready text
One message when the bike is done, one reminder if it is still there a week later, and an age on anything nobody came for.
Deposits on builds
Ask for one on a wheel build or a full rebuild. Riders pay on their own page and the wheels get collected.
