Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
Device repair counters take more jobs a day than any other trade here
Screens, batteries, ports and water damage, most of them promised the same afternoon. The whole business is whether the counter can keep up with the bench.
h/week less admin time
Hours a week off the phone. On a same-day promise, customers ring to check within two hours unless something tells them not to.
Days to turn a job around
Days from booked in to ready, median — held down by same-day work and pushed up by anything waiting on a part.
jobs/month completed
The median device counter on Benchtop, counting finished jobs. The highest throughput of any workshop type we serve.
Intake has to be faster than the queue arrives
At a device counter the bottleneck is never the bench, it is the four minutes it takes to write somebody up while three people wait behind them. Benchtop books a device in, with its serial and its condition, in under a minute.
Same-day promises, visible on a Monday
Everything is promised for this afternoon, so the only question that matters is how much this afternoon can hold. The week view shows the day filling before you have committed to the job that breaks it.
One screen model, four jobs waiting
Parts in this trade are per model rather than per job, so a single delayed screen blocks four customers at once. Benchtop tracks the order against every job it holds up, and tells all four of them.
Everything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so an overloaded Thursday is visible on Monday.
Everything that person has brought in
One record per customer with every job, item and total against it. The second visit is faster than the first.
Turnaround and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected.
Who can see what
Roles decide who takes jobs in, changes prices, sees money and administers the account.
Windows, Mac, iPad, iPhone and Android
A web application, so there is nothing to install. The layout adapts at each width — a tablet at the counter, a desktop in the office, a phone at home.
Webhooks into the till
Six events and one payload shape, so a paid job can close itself in whatever runs your point of sale.
From the IMEI to the pickup message
Serial, passcode, condition, data and the quote, all recorded before anything is opened — and all still on file when the same device comes back next year.
IMEI, serial and passcode
Recorded at intake against the job, so the device that comes back next year is already on file and nobody is hunting a sticker.
Condition on arrival
A checklist of existing damage, photographed before it leaves the counter. It settles the argument about the cracked back before it starts.
Data handling on the record
What the customer agreed to, whether a backup was taken, and whether the device was wiped — written down on the job rather than remembered.
Screens and batteries on order
Tracked per model against the jobs they block, so the second customer with the same phone is not a surprise.
Same-day updates
A message when it is on the bench and a message when it is done. On a two-hour turnaround, silence is what generates the call.
Quote before you open it
An estimate on the job, agreed by the customer on their own page, before anything is taken apart.
