Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
Watchmakers wait longer on parts than anybody else here
A movement, a crystal or a bracelet link can take six weeks from one supplier who is the only one who has it. The work is quick; the waiting is the business.
h/week less admin time
Hours a week off the phone. On a six-week wait, a customer who is told nothing rings roughly every ten days.
Days to turn a job around
Days from booked in to ready, median. Bench time is usually under two hours — the rest is a supplier.
jobs/month completed
The median watch workshop on Benchtop, counting finished jobs. Lower volume than any other trade here, and higher value per job.
The work is two hours; the wait is six weeks
A watchmaker’s turnaround has almost nothing to do with how fast they work. Benchtop separates bench time from waiting time, so the number you quote is built from the supplier’s history rather than optimism.
Ordered in March, promised in April, arrived in May
Every open order against the job it is holding up, with what was promised and what actually happened. After a year you know which suppliers to believe.
A message on the day the part is ordered
The single highest-value message in this trade is not “it is ready” — it is “we have ordered it, and here is when they say it will come”. It converts a six-week silence into a six-week wait.
Everything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so an overloaded Thursday is visible on Monday.
Everything that person has brought in
One record per customer with every job, item and total against it. The second visit is faster than the first.
Turnaround and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected.
Who can see what
Roles decide who takes jobs in, changes prices, sees money and administers the account.
Windows, Mac, iPad, iPhone and Android
A web application, so there is nothing to install. The layout adapts at each width — a tablet at the counter, a desktop in the office, a phone at home.
Webhooks into the till
Six events and one payload shape, so a paid job can close itself in whatever runs your point of sale.
From the serial number to the day it is collected
Intake, insured value, custody, the supplier wait and the uncollected shelf. On a six-week job every one of those has to survive the gap.
High-value items, on the record
What came in, its condition, its serial and what it is insured for, photographed at intake and visible to both of you.
One supplier, six weeks
Every blocked job in a single list with the part, the supplier and the promised date. Benchtop chases them so you are not the one who forgot.
Told before they ask
A message when the part is ordered and another when it lands. On a long wait, being told nothing is what customers experience as being forgotten.
Estimates that hold up
Agreed in writing on the customer’s page before work starts, with the date it was agreed. Nobody has to remember a conversation from March.
Custody of somebody’s inheritance
Who took it in, who has it, and where it is now — recorded, because in this trade the item is frequently irreplaceable.
Still here, with an age
High-value finished work sitting uncollected is a liability. It gets a status of its own and a number of days attached to it.
