Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
Cobblers and alteration shops have the fullest shelf of any trade here
The jobs are short and cheap, which is exactly why they get left. More finished work goes uncollected in this trade than in bicycles, watches and instruments combined.
h/week less admin time
Hours a week off the phone, most of it people asking whether a three-day job that finished last Tuesday is done.
Days to turn a job around
Days from booked in to ready, median across all trades. Heel bars and alterations run well under it.
jobs/month completed
The median cobbler and alterations shop on Benchtop, counting finished jobs. High volume, low value, and the reason the shelf fills.
The jobs are short. The shelf is not.
Nothing in this trade takes long, which is exactly why the finished work sits. Benchtop puts an age on every completed job and lets you clear the shelf from the wrong end rather than the convenient one.
Three messages, three intervals
A plain one at three days, one with a real date at fourteen, and an offer at forty-five. The apologetic reminder that most shops send is the one that never works.
The regulars, on file
Alteration customers come back four times a year. Every job that person has ever brought in, on one record, so the second visit is faster than the first.
Everything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so an overloaded Thursday is visible on Monday.
Everything that person has brought in
One record per customer with every job, item and total against it. The second visit is faster than the first.
Turnaround and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected.
Who can see what
Roles decide who takes jobs in, changes prices, sees money and administers the account.
Windows, Mac, iPad, iPhone and Android
A web application, so there is nothing to install. The layout adapts at each width — a tablet at the counter, a desktop in the office, a phone at home.
Webhooks into the till
Six events and one payload shape, so a paid job can close itself in whatever runs your point of sale.
From the drop-off to an empty shelf
Two trades on one counter, photographs of what arrived, reminders that get answered and a policy in writing. Low job values need every step to be cheap.
Two trades, one counter
Resoles, heel bars, zips, hems and alterations booked in the same way, with the fitting date on the job where one is needed.
A shelf that ages itself
Finished work gets a status of its own and a number of days attached. The pair from six weeks ago stops being invisible.
Reminders that get answered
One message when it is done, another after a week, and a third with a real date rather than an apology. Most of the shelf clears on the second.
Pay before collection
A payment link on the customer’s own page, which for a cheap job is often the thing that gets it collected at all.
What arrived, photographed
On a garment or a pair of shoes the argument is always about the condition it came in. Two photographs at intake end it.
Written-down policy
How long you keep finished work, on the job card and on the wall, so the reminder is a fact about the shop rather than something invented about them.
