Help center

How to take a job in, chase a part, and tell a customer it is ready. Plus what every status means and where the webhooks go.

Getting started

Setting the shop up, importing the job book you already keep, inviting the people who work with you, and the first week of running on it.

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Taking jobs in

Intake at the counter, photographs, statuses and what moves a job between them, walk-ins when the bench is full, and booking from your own website.

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Parts and suppliers

Raising an order, chasing a promised date, booking a part in against the job it was blocking, pricing it, and what to do when it is never coming.

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Customer messages

The four automatic messages, changing their wording, turning them off for one job or one customer, and the page a customer opens without a login.

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Account and billing

What counts as a bench, changing your plan, invoices and VAT, single sign-on for groups, and getting every last byte of your data out.

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Changelog

Everything we ship, dated, in the order it happened. No version numbers, because nobody with a shop to run has ever needed one.

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Common issues

I cannot find a job

Search takes a job number, a surname, a phone number or a serial. If none of them find it, it is probably finished.
I cannot find a job
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