Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
Ski rooms do a year of work in four months
December to March is the entire business, mostly same-day or overnight, mostly done by people who were hired in November and will leave in April.
h/week less admin time
Hours a week off the phone in season, when every skier wants their skis back before the weekend.
Days to turn a job around
Days from booked in to ready, median across all trades. In a ski room in January the honest number is under one.
jobs/month completed
The median ski room on Benchtop, counting finished jobs. In December the same room does three times that.
A season is not a year compressed
Everything about a ski room is decided by the fact that the work arrives in sixteen weeks. Benchtop is set up in a morning, learned in an afternoon, and read by staff who started yesterday.
Friday is full, and you can see it on Wednesday
The week view shows promised jobs and collections day by day with a count on each. In season that is the difference between taking a job you can finish and one you cannot.
Two hundred pairs, one board
In December the board is the shop. Jobs group by what is happening to them, and the next thing to pick up is the top of the list rather than a conversation.
Everything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so an overloaded Thursday is visible on Monday.
Everything that person has brought in
One record per customer with every job, item and total against it. The second visit is faster than the first.
Turnaround and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected.
Who can see what
Roles decide who takes jobs in, changes prices, sees money and administers the account.
Windows, Mac, iPad, iPhone and Android
A web application, so there is nothing to install. The layout adapts at each width — a tablet at the counter, a desktop in the office, a phone at home.
Webhooks into the till
Six events and one payload shape, so a paid job can close itself in whatever runs your point of sale.
From the December rush to summer storage
Service, tune and mount, seasonal staff, the Saturday promise and the skis nobody collects in April. A four-month season leaves no room for gaps.
Service, tune and mount
Different jobs with different lead times, booked in the same minute and scheduled separately. A binding mount is not a wax.
Seasonal staff, first morning
Somebody hired in November reads the board without being taught it. There is nothing to learn beyond a list of jobs and what is happening to them.
Before the weekend
The only question anybody asks in January is whether it will be ready by Saturday. Benchtop answers it before they ask.
Overnight turnaround, tracked
Same-day and overnight promises with the clock visible, so an overloaded Friday is obvious on Wednesday.
Summer storage
Skis left over the summer sit in Still here with an age on them, so October does not begin with a rack nobody can identify.
Bases, edges and bindings
Parts on order tracked against the jobs they block, which in a four-month season is the difference between a sale and a refund.
