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Where to find them, how to add a billing address and VAT number, and who else can be sent a copy.

Where they are

Settings → Billing → Invoices. Every invoice since you started, as PDF. They do not expire and they do not disappear if you close the account, as long as you download them first.

Billing details

Settings → Billing → Details takes a company name, a billing address and a tax or VAT number. Anything you put there appears on invoices from the next one onward — we cannot reissue an invoice that has already been raised, which is a tax rule rather than a limitation of the software.

Sending them somewhere else

Add a billing contact and invoices are emailed there as well as to the owner. Bookkeepers generally prefer this to being forwarded things.

If a payment fails

You get an email, and we try again after three days, then after a week. Nothing is switched off in that time and no customer of yours sees anything. If it still has not gone through after two weeks we write to you personally before anything changes.