Returning a part to a supplier
Wrong item, faulty on arrival, or ordered in error — how to record the return so the job and the invoice both stay honest.
Record it on the order line
Parts → Orders, find the line, then Return. Choose a reason: wrong item, faulty, or ordered in error. Benchtop drafts a message to the supplier with the order number and the line on it.
What happens to the job
If the job was waiting on that part it stays Blocked, because it still is. If a replacement is coming, raise the new line against the same job so the two are connected; if not, cancel and read When a part is never going to arrive.
What happens to the money
A returned part comes off the customer's total automatically. If they have already paid, the job's money tab offers a refund of the difference.
Credit notes
Benchtop does not chase credit notes — that is between you and your supplier. It does keep the return on the order line with its date, which is the thing you will be asked for.