Returning a part to a supplier Wrong item, faulty on arrival, or ordered in error — how to record the return so the job and the invoice both stay honest.
Pricing a part you fitted Cost price, your margin, and where each of them is set — so the total the customer sees is right without anybody doing arithmetic.
The board is showing the wrong order The board sorts by promised date, then by age. If something is in the wrong place, its promised date is usually the reason.
I cannot find a job Search takes a job number, a surname, a phone number or a serial. If none of them find it, it is probably finished.
A customer says they never got the message Check the delivery record on the job first. It is usually a wrong digit, a full inbox, or a network that dropped it.
Reminding somebody to collect The automatic reminder, when it goes, and what to do about the bike that has been finished since March.
Turning a message off for one job Some customers ask not to be texted. Turn the messages off on the job rather than for the whole shop.
Changing the wording of a message All four are editable. Keep the placeholders, keep it short, and read it out loud before you save it.
When a part is never going to arrive Cancel the line, tell the customer honestly, and decide between an alternative, a refund or returning it unrepaired.
Booking a part in when it arrives Mark it received against the order line, and the job it was blocking goes back on the bench queue by itself.
