Wickenden Cycles
North Slope
Piper & Sons Bootmakers
The Sail Loft
Marchetti
Everleigh Repair
Ridgeway Device
Fennimore & Co
Ashgrove Cyclery
Halloway & Sons
Halberd
Brantwood Audio
Orrery
Cadence Cycle Works
Pinegrove Music
Corvid Instruments
Vantage Ski
Nine Elms Repair
Kestrel
Stanmore Bootmakers
4,000 shops and 1M+ repair jobs a year
Bike shops, phone counters, watchmakers, luthiers, ski rooms and cobblers. Different benches, different lead times, the same problems.
h/week less admin time
Customer calls, supplier chasing and prioritizing bench. Median across eleven launch-partner shops, a month before against a month after.
Days to turn a job around
Median from booked in to finished, across every shop on Benchtop. Work didn't get any faster, just way more organised with grunt work automated.
jobs/month completed
Median for Benchop workshops with 3-5 staff members. Most self-reported 10-30% lift in the first year after switching to Benchtop.
Enable customers to book jobs online
Paste one line into your own website and you have a booking form on it, in your own colours. What a customer fills in there lands in exactly the same queue as the job you book in at the till.
See how Shopfront works
Queue that orders itself
Jobs sort by promised date, by how long they have been waiting and by what is blocking them, so the next thing to pick up is the top of the list rather than a decision. Everyone on the floor sees the same board.
What the statuses mean
Parts ordering and supplier chasing
Raise an order, track it against the job it is blocking, and let Benchtop email the supplier the morning a promised date passes. Book the part in and its job goes straight back on the bench queue.
How Partswatch works
Customer updates that go out without you
Four messages, sent on the status changes that matter, from your shop's name. The customer gets a page they can open with no login — so the sixty calls a week about work already finished simply stop arriving.
See what the customer seesEverything else it does
Booking, scheduling and updates are the spine. This is the rest of it, including where it runs.
The week, not just the queue
Promised dates and booked collections laid out day by day, with a count per day, so you can see Thursday is overloaded on Monday morning rather than on Thursday.
Everything that person has ever brought in
One record per customer with every job, every item and every total against it. The second visit is faster than the first, and the tenth is faster still.
Turnaround, throughput, and what is still on the shelf
Median days from booked in to finished, jobs completed, and how much finished work nobody has collected. Deliberately the least exciting screen in the product.
A seasonal hire on their first Saturday
Roles decide who can take jobs in, change prices, see money and administer the account. Somebody who starts tomorrow gets the board and none of the margins.
Windows, Mac, iPad, iPhone and Android
It is a web application, so there is nothing to install and nothing to update. The layout adapts at each width rather than shrinking — the counter runs it on a tablet, the office on a desktop, and the owner checks it on a phone from home.
The things you already pay for
QuickBooks and Xero for the books, Google Calendar for promised dates, WhatsApp Business for the messages, Stripe and Square for deposits and payment. Connecting one takes a sign-in. If yours is not on the list there are webhooks and Zapier, and neither needs a developer.
And all the small things
The parts of the job nobody demos but everybody uses daily.
Job cards
Photographs taken at intake, notes stamped with who wrote them, labour and parts totalling to the figure the customer also sees, and a link they can open without an account.
Parts on order
Everything you are waiting on in one list, oldest first, each line against the job it is blocking — and an email to the supplier the morning a promised date passes.
Counterview
A screen that faces the room and answers the question people come in to ask, so nobody has to interrupt a bench to find out whether something is ready.
Shopfront
A booking form on your own website, in your own colours, feeding the same queue as the counter. One list to work from rather than two to reconcile.
Customer messages
Four of them, sent on the status changes that matter, worded by you and going out from your shop's name. Nobody at the counter types any of them.
Deposits
Asked for on the job and paid by the customer on their own page, so a long build is not floor space you are lending out for free.
Photographs
Taken at intake on the phone in your apron and attached to the card, which is the record you reach for when somebody disputes the condition it arrived in.
People and roles
Who can take work in, change a price, see the money and administer the account — set per location, and revoked in one place when somebody leaves.
Integrations
QuickBooks, Xero, Google Calendar, WhatsApp Business, Stripe and Square, plus webhooks and Zapier for anything else. Connecting one takes a sign-in.
Hear it from our customers
Don't just take our word for it
Case studies
Three workshops, different trades, same reliable results.
Wickenden Cycles
One shop, four benches, and a spring queue three weeks long. The phone stopped being the job.
Ridgeway Device
Three branches that reported turnaround three different ways, until they did not.
Pinegrove Music
Long repairs with attached owners. Photographs on the card replaced the update calls.
Get about eighteen hours of your week back.
Start improving the efficiency and growth of your workshop today. Free on one bench, for as long as you want it — no card, no call, and nothing to install.
Start free trial