The board is showing the wrong order The board sorts by promised date, then by age. If something is in the wrong place, its promised date is usually the reason.
I cannot find a job Search takes a job number, a surname, a phone number or a serial. If none of them find it, it is probably finished.
Shopfront (Beta) Let customers open a job from your own website: what it is, what is wrong, and a photograph. Currently in beta, and currently free.
Splitting a job, or merging two One customer, two items, one conversation — and what to do when it should have been two cards all along.
Handling a walk-in when the queue is full Book it in anyway, give an honest date, and let the board carry it. The mistake is turning it away or promising today.
Attaching photographs to a job Take them at intake, before the item leaves the counter. It is the record that settles what condition it arrived in.
Job statuses Five statuses, what each one means, what moves a job between them, and what the customer sees at every step.
