The board is showing the wrong order The board sorts by promised date, then by age. If something is in the wrong place, its promised date is usually the reason.
I cannot find a job Search takes a job number, a surname, a phone number or a serial. If none of them find it, it is probably finished.
A customer says they never got the message Check the delivery record on the job first. It is usually a wrong digit, a full inbox, or a network that dropped it.
What counts as a bench Benchtop is priced per bench, because a bench is the thing a shop has more or fewer of. Here is exactly what one is.
Changing the wording of a message All four are editable. Keep the placeholders, keep it short, and read it out loud before you save it.
When a part is never going to arrive Cancel the line, tell the customer honestly, and decide between an alternative, a refund or returning it unrepaired.
Booking a part in when it arrives Mark it received against the order line, and the job it was blocking goes back on the bench queue by itself.
Attaching photographs to a job Take them at intake, before the item leaves the counter. It is the record that settles what condition it arrived in.
The texts your customers get Four messages, what each one says, when it sends, and how to change the words so they sound like your shop rather than like us.
Chasing a part Put a job on Partswatch, tell it who you ordered from and when they promised, and let it do the chasing.
Job statuses Five statuses, what each one means, what moves a job between them, and what the customer sees at every step.
