Splitting a job, or merging two One customer, two items, one conversation — and what to do when it should have been two cards all along.
Handling a walk-in when the queue is full Book it in anyway, give an honest date, and let the board carry it. The mistake is turning it away or promising today.
Attaching photographs to a job Take them at intake, before the item leaves the counter. It is the record that settles what condition it arrived in.
Changing your shop name, address and number What customers see on messages, on their job page and on Counterview, and where each of those comes from.
Setting your opening hours Opening hours decide when messages go out, what the collection text says, and when Counterview wakes up.
Inviting the rest of the shop Add the people who work with you, decide what each of them can see, and take access back the day somebody leaves.
When nobody collects Six finished jobs on the shelf, three of them a month old. What to say, when to say it, and what to write down before it happens again.
Pricing labor without guessing Most shops price a job from memory and lose money on a third of them without ever finding out which third. Here is how to find out which.
The texts your customers get Four messages, what each one says, when it sends, and how to change the words so they sound like your shop rather than like us.
Chasing a part Put a job on Partswatch, tell it who you ordered from and when they promised, and let it do the chasing.
Why we never say "ticket" A ticket is a thing you are issued while you wait. A job is a thing somebody is doing. Only one of those describes a repair shop.
